Submit a Ticket

Organization Euramco GroupDepartment Euramco GroupChannel WebStatus Open

Look up the unit by serial, then enter the subject and description. Desk create goes through the ticket URL only — no Zoho token in this browser.

Desk Zap is not connected (REACT_APP_TICKET_URL unset). Submit returns a sandbox EUR-SBX id only — not a live Desk ticket number. Serial lookup URL is also unset, so this form will not invent a sold-unit match.

Contact

Email *Maps to Desk email.PhoneOptional. Maps to Desk phone.

TicketSubject *Maps to Desk subject.DescriptionMaps to Desk description.

UnitSerial *Maps to cf_serial after a lookup hit.

Where do I find the serial number?

Serial location varies by product.

RAMFAN: Content TBD — Joel Rayden
Kraken Power: Content TBD — Joel Rayden
NOMAD: Content TBD — Joel Rayden
PRO//connect: Content TBD — Joel Rayden

Model *cf_model from lookup field model. Not editable.Revisioncf_revision from lookup field revision. Not editable.

Classification

Classification *Question or Problem. Default Question.Category *General or Defects. Default General.

BucketOptional. Maps to cf_bucket.

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