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Enter a serial, item number, or product name — or describe a problem

Where do I find the serial number?

Serial location varies by product. No photos on this page yet — use the text below, then look up the serial or submit a ticket.

RAMFAN
On the unit data plate or stamped label on the fan housing or frame. Copy the full serial as printed.
Kraken Power
On the data plate of the Charging Hub, Instagrid, Micro DC A/C, or DEF cooling unit you need help with.
NOMAD
On the pump data plate (housing or frame). Copy the full serial as printed.
PRO//connect
NFC in the app pairs a MAC address, not a serial. Use the serial on the connected RAMFAN, Kraken, or NOMAD unit. Gateway serial is on the gateway label.

Full serial-location help

Enter a serial, item number, or product name — or describe a problem.

Try a model such as EX50Li, UB20, or P5X, an item number such as EL5500, or a phrase such as Charging Hub.

Serial-like queries show a unit card plus matching docs.

Open a ticket with this search

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