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Open a support ticket from this site. Claiming a unit in the app is separate from this public form. In-app tickets stay in PRO//connect — they are not sent through /api/ticket.

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Include platform (iOS / Android), version, and build when the issue is the app. Live store version: 1.0.7 (iOS build 116). Android is available on Google Play. Coming next: v2.0 — App revisions / Release notes.