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Euramco Group

Enter a serial, item number, or product name — or describe a problem

Where do I find the serial number?

Serial location varies by product. No photos on this page yet — use the text below, then look up the serial or submit a ticket.

RAMFAN
On the unit data plate or stamped label on the fan housing or frame. Copy the full serial as printed.
Kraken Power
On the data plate of the Charging Hub, Instagrid, Micro DC A/C, or DEF cooling unit you need help with.
NOMAD
On the pump data plate (housing or frame). Copy the full serial as printed.
PRO//connect
NFC in the app pairs a MAC address, not a serial. Use the serial on the connected RAMFAN, Kraken, or NOMAD unit. Gateway serial is on the gateway label.

Full serial-location help

Euramco Support / Account deletion

Delete your PRO//connect account and data

This page is for users of the PRO//connect app (Android package com.pro.blue.connect.proConnect), published by Euramco Group Inc. Use it to ask us to delete your account and the data associated with it. You do not need to sign in.

How to request deletion

The app signs you in with your phone number and a one-time passcode. Send the request below using the phone number you sign in with. Submitting the form opens a support ticket titled “Account deletion request”.

Prefer email? Write to support@euramco.com with the subject “Account deletion request” and the phone number you sign in with.

The Euramco support team reviews and processes every request. Before anything is deleted, we verify your identity by confirming the phone number your account signs in with. Deletion is not automatic or immediate.

What is deleted and what is kept

DataWhat we doKept, and for how long
Phone sign-in account and the link to equipment you claimedDeleted within 30 days of a verified request. Only your claim/link to the equipment is removed. The equipment record itself is not deleted: it exists because Euramco produced the unit and a dealer sold it to a customer.Not kept after deletion.
Support tickets and contact recordsDeleted or anonymised within 30 days, unless needed for an open case.Only while needed for an open case, then deleted or anonymised.
Purchase, serial, and warranty recordsNot deleted on request.Retained as required by law or warranty obligations, then deleted.

Bluetooth discovery of nearby equipment while logged out is local to your phone and is not part of your account.

How long it takes

We respond to your request within 30 days.

Questions about this page? Email support@euramco.com or submit a ticket.